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General Information

General Information

The uniform shop is now only available online.

You can visit the website: https://mall.cre8te.cn or follow the WeChat account by scanning the QR code to place an order. 

ORDER MANUAL

REGISTRATION

  1. Input the school code ‘’phoenix‘’
  2. Input student Information
  3. Input phone number and verification code
  4. Click ‘’I agree to the terms and conditions’’ and submit

Note:

If you have registered before, you can order directly without registering again. You only need to update your personal information in ‘’My Account‘’.

To Add a Sibling to Your Account

  1. Click on “My Account”
  2. Click on “Add a student”
  3.  Input the School Code “phoenix”

ORDER

  1. “Ordering full set” is only for ordering a full uniform set OR 
  2. “Buying Individual items” is for ordering individual item as needed.
  3. Please select the appropriate size for each item. A detailed size chart for each item can be found when you click “Size”.
  4. Click “Order It Now” after you complete your size selection
  5. Click “To Pay” to complete your order.

PAYMENT

Before you make payment, please confirm the grade, size and delivery information again. 

Submit the order and make the payment.

Grade information can be modified in “My Account” by clicking the student name.

Note:

Your uniform order(s) will be sent directly to your home or appointed address via kuaidi.

Please note that a delivery cost of RMB18 will be charged for each order.

If you have paid but your order has not been delivered,you may add additional items to your order(s) within 24H and will not be charged another delivery fee. 

EXCHANGE/REFUND

Click “Exchanges and Refunds” to find the item you wish to exchange or return. Click the “Acknowledge receipt” to confirm that you have received that item then provide the required information to apply for an exchange/refund. 

Note:

Please note that all refunds and exchanges must be completed online.

Your items need to be sent back to the vendor after the request is approved and you will need to pay for the express fee and provide your shipping number.

The refund or exchange items will be returned within 3-5 business days after receiving the returning items.

Items which have been washed/worn/damaged/without a tag may not be exchanged or refunded.

CUSTOMER SERVICE

Get online bilingual customer service.

Bilingual hotline service: 400 897 068

Bilingual email service: service1@cre8te.com.cn  service2@cre8te.com.cn 

Working Hours (Excluding Public Holidays)

Monday to Thursday :9:00-12:00 and 13:00-18:00(GMT+8)

Friday: 9:00-12:00 and 13:00-17:00(GMT+8)

PAYMENT METHODS

WeChat pay, Alipay and International Credit Card are all accepted. Fapiaos (official receipts) are available only upon request. An electronic invoice will be sent to your email address by middle of the following month after you submit the request.

PLEASE NOTE

The Phoenix Shop is a parent-run spirit store that is located on the second floor of the Phoenix Commons and is separate from the school Uniform Shop.

Any further questions, please don’t hesitate to contact us at: uniforms@concordiashanghai.org.



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